Service Excellence for Business (Co-op)
| Study location | Canada, Ontario, Toronto |
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| Type | Diploma, College |
| Nominal duration | 40 weeks, including 20 weeks of Co-op |
| Study language | English |
| Course code | SEB40 |
| Tuition fee | CA$7,750 per program In addition to the above tuition fee, students are required to pay the following fees:
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| Application fee | CA$200 one-time This fee is non-refundable. |
| Entry qualification | High School / Secondary Education (or higher)
Note: You will be interviewed by an ILAC International College team member. The entry qualification documents are accepted in the following languages: English. |
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| Language requirements | English For direct admission, you must be from an English speaking country or, you must provide proof of English proficiency in one of the following ways:
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| More information |
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Overview
Customer service training is essential to any organization that deals with people. In every industry, excellent service leads to loyal customers and repeat sales.
The Service Excellence programs at ILAC IC explore the roles and responsibilities of service professionals in a business setting. Courses in event planning, sales and Canadian workplace values give students the skills to succeed in every field.
Students learn how to create positive client experiences and have the option of doing a paid work placement (co-op) in Canada.
Program Highlights
- 20 weeks in class + 20 weeks of co-op
- Earn a Canadian diploma & gain work experience in Canada
- Enjoy a flexible work schedule with afternoon classes
- Guaranteed opportunities for job placement during co-op
Co-op Work Experience
During the co-op term, students practice the knowledge learned in class and gain Canadian work experience in service industry related fields. During the co-op students have the opportunity to develop professional contacts in their industry and enhance their résumés.
ILAC IC’s Co-op advisors offer support throughout the placement process. Students can work full-time during the co-op component.
Work experience during the co-op term may include entry-level positions such as:
- Sales Representative – NOC 64100
- Sales Associate – NOC 64100
- Retail Salesperson – NOC 64100
- Barista – NOC 65201
- Receptionist – NOC 14101
- Hotel Front Desk Clerk – NOC 64314
Class Times
Monday – Friday (3:00 PM – 6:00 PM)
Plus 5 hours of online component per week
Program Start Dates
- March 25, 2024
- May 13, 2024
- June 24, 2024
- August 12, 2024
- September 23, 2024
- November 04, 2024