Study location	Canada, British Columbia, Vancouver
Type	Diploma, College
Nominal duration	40 weeks, including 20 weeks of Co-op
Study language	English
Course code	SEB40

Tuition fee	CA$7,750 per program In addition to the above tuition fee, students are required to pay the following fees: Student Services Fees (includes materials, ILAC Care & Health package): CA$400
Application fee	CA$200 one-time This fee is non-refundable.

Entry qualification	High School / Secondary Education (or higher) To be eligible for admission, you must hold a high school diploma or possess higher education credentials and be 18 years of age or older. Note: You will be interviewed by an ILAC International College team member. The entry qualification documents are accepted in the following languages: English.

Language requirements	English For direct admission, you must be from an English speaking country or, you must provide proof of English proficiency in one of the following ways: IELTS (Academic): Overall score of 4.5 ILAC English Pre-Advanced level 10

More information	ilacinternationalcollege.com/..or-business

Overview

Customer service training is essential to any organization that deals with people. In every industry, excellent service leads to loyal customers and repeat sales.

The Service Excellence programs at ILAC IC explore the roles and responsibilities of service professionals in a business setting. Courses in event planning, sales and Canadian workplace values give students the skills to succeed in every field.

Students learn how to create positive client experiences and have the option of doing a paid work placement (co-op) in Canada.

Program Highlights

• 20 weeks in class + 20 weeks of co-op
• Earn a Canadian diploma & gain work experience in Canada
• Enjoy a flexible work schedule with afternoon classes
• Guaranteed opportunities for job placement during co-op

Co-op Work Experience

During the co-op term, students practice the knowledge learned in class and gain Canadian work experience in service industry related fields. During the co-op students have the opportunity to develop professional contacts in their industry and enhance their résumés.

ILAC IC’s Co-op advisors offer support throughout the placement process. Students can work full-time during the co-op component.

Work experience during the co-op term may include entry-level positions such as:

• Sales Representative – NOC 64100
• Sales Associate – NOC 64100
• Retail Salesperson – NOC 64100
• Barista – NOC 65201
• Receptionist – NOC 14101
• Hotel Front Desk Clerk – NOC 64314

Class Times

Monday – Friday (3:00 PM – 6:00 PM)
Plus 5 hours of online component per week

Program Start Dates

• March 25, 2024
• May 13, 2024
• June 24, 2024
• August 12, 2024
• September 23, 2024
• November 04, 2024